Ethics and Human Interface: Essence, determinants and consequences of Ethics in human actions; dimensions of ethics; ethics - in private and public relationships

Explain how ethics contributes to social and human well-being. (150 words)

2Mediummains10 marks

Emotional intelligence - concepts, and their utilities and application in administration and governance

Anger is a harmful negative emotion. It is injurious to both personal life and work life.

(a) Discuss how it leads to negative emotions and undesirable behaviours.

(b) How can it be managed and controlled? (150 words)

3Mediummains10 marks

Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government; Right to Information; Codes of Ethics; Codes of Conduct; Citizen's Charters; Work culture; Quality of service delivery; Utilization of public funds; challenges of corruption

Discuss the Public Services Code as recommended by the 2nd Administrative Reforms Commission. (150 words)

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