Overview The Ministry of Agriculture & Farmers Welfare implemented Special Campaign 5.0 , an initiative by DARPG (Department of Administrative Reforms and Public Grievances) , aimed at minimizing pendency in government offices. The campaign focused on the disposal of E-waste and involved comprehensive cleanliness drives. It was conducted in two phases: a Preparatory Phase from 16th - 30th September 2025 and a Main Phase from 2nd - 31st October 2025 . Key Developments Grievance Redressal More than 1,59,000 public grievances were disposed of during the campaign. The department utilizes CPGRAMS (Centralized Public Grievance Redress and Monitoring System) for citizens to lodge complaints. Dedicated portals for flagship schemes like PM KISAN and PMFBY (Pradhan Mantri Fasal Bima Yojana) have been developed for grievance redressal. The Agriculture Minister reviews the quality of disposal of farmer grievances received on these portals. Krishi Rakshak Portal provides a one-stop platform for farmers to resolve grievances related to PMFBY . Cleanliness and Waste Management Comprehensive cleanliness drives were undertaken in the Headquarters and subordinate/attached offices across the country. Tree plantation and cleaning of public places were conducted by many organizations under the Department. Farm Machinery Training and Testing Institutes created models of equipment and machinery used by farmers (e.g., drones, tractors) using e-waste materials. An exhibition of these models was organized during a workshop, and the efforts were appreciated by the Secretary, DARPG . Revenue of over Rs. 40 lakh ( Rs. 40,38,150/- ) was generated through the auction of scrap and condemned materials. Campaign Activities A Workshop on Public Grievances and Special Campaign 5.0 was organized on 9.10.2025 with the help of DARPG . During the campaign, the department posted five PIB Notes and more than 274 Tweets on various social media platforms. Achievements The following table summarizes the achievements of the Department during Special Campaign 5.0: S. No. Parameters Targets Achievements 1 No. of cleanliness campaign sites 1133 1133 2 Number of pending references from MPs 32 14 3 Pending Public Grievances 177336 159635 4 Pending PG Appeals 1097 1060 5 Record Management (Physical files reviewed) 31722 31722 6 Record Management (Physical files weeded out) 10597 10597 7 Space freed (area in Sq. ft.) 18,042 sq. ft. 8 Revenue generated (Amount in Rupees) Rs. 40,38,150/- UPSC Relevance This initiative is relevant to GS2: Government Policies and Interventions , particularly concerning citizen-centric administration and grievance redressal mechanisms. It also relates to GS3: Government Schemes , specifically PM KISAN and PMFBY . The focus on e-waste management connects to environmental sustainability under GS3 . Potential Questions Discuss the significance of initiatives like Special Campaign 5.0 in improving governance and citizen satisfaction. Evaluate the role of technology in enhancing grievance redressal mechanisms in the agricultural sector. Analyze the impact of waste management initiatives on promoting sustainable development.