Department of Consumer Affairs conducts Chintan Shivir on “Amendment in the Consumer Protection Act, 2019” to review the consumer redressal framework and evolve an action plan for strengthening consumer justice

Key Points

1. The Department of Consumer Affairs organized a Chintan Shivir on Amendment in the Consumer Protection Act, 2019 on November 7, 2025.
2. The Consumer Protection Act, 2019 sets timelines for case disposal: three months for regular cases and five months for cases requiring testing or analysis.
3. The National Consumer Helpline (1915) resolves over 12 lakh complaints annually, many within 21 days.
4. More than 1,150 companies are onboarded as partners with the National Consumer Helpline.
5. The Chintan Shivir discussed proposed amendments to the Consumer Protection Act, 2019 to ensure faster case disposal and reduce pendency.
6. Initiatives like e-JAGRITI are used for digital filing and virtual hearings.
7. AI and ML-based tools are being used for case management and predictive analysis.