Civil Aviation Ministry’s 24x7 control room seeks to address passengers’ issues promptly

Key Points

1. Civil Aviation Ministry established Passenger Assistance Control Room (PACR) on December 10.
2. PACR operates 24/7 to resolve air travelers' grievances.
3. Over 13,000 passenger grievances have been resolved through PACR.
4. Grievances include flight cancellations, lost baggage, and meal service issues.
5. PACR involves officials from the Ministry, DGCA, airlines, and AAI.
6. The goal is to resolve grievances within 72 hours.